These descriptions offer a structured approach to understanding and resolving each issue encountered during meetings on SITE Ray.

• Issue: Corporate Firewall Policies
  • Description: Your meeting experience on SITE Ray is suboptimal due to restrictions imposed by your corporate firewall policies. These policies prevent direct connections to the SITE Ray Media Server, leading to the utilization of a relay server (TURN) for communication.
  • Resolution Steps: To improve your meeting experience, consider the following steps:
    • Consult your IT department to review and potentially adjust firewall policies to allow direct connections to the SITE Ray Media Server.
    • Ensure that the following IP address and port range are allowed through your firewall:
      • SITE Ray Media Server IP: 176.105.148.218/
      • Port Range: 20000 to 50000 UDP/TCP

• Issue: High CPU Utilization
  1. Description: Your meeting experience on SITE Ray is hindered by high CPU utilization, impacting performance and overall quality.
  2. Resolution Steps: To address high CPU utilization during meetings, consider the following actions:
     1. Check for background processes or applications consuming excessive CPU resources and close them if possible.
     2. Upgrade hardware if necessary to better handle meeting demands.

• Issue: Limited Internet Bandwidth
  • Description: Your meeting experience on SITE Ray is affected by limited internet bandwidth, causing issues such as lag, buffering, or poor audio/video quality.
  • Resolution Steps: To mitigate bandwidth limitations during meetings, consider implementing the following strategies:
    • Close unnecessary applications or browser tabs consuming bandwidth.
    • Upgrade your internet plan to a higher bandwidth tier, if feasible.
    • Prioritize video and audio traffic by using Quality of Service (QoS) settings if available on your network.

• Issue: Unidentified Reason
  • Description: Your meeting experience on SITE Ray is suboptimal due to an unidentified reason. Further investigation is needed to pinpoint the exact cause of the issue.
  • Resolution Steps: To diagnose and address the unidentified issue affecting your meeting experience, follow these steps:
    • Check for any recent updates or changes to your system, network, or software that may have contributed to the problem.
    • Test your meeting experience on different devices or networks to isolate the issue.
    • Contact technical support or your IT department for assistance in troubleshooting and resolving the issue.